Privacy Policy

Introduction

Welcome to Vortex Flare Quimar Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

1. Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information including credit card details
• Government-issued ID for registration purposes
• Special requests and preferences
• Emergency contact information

Usage Information

• Website browsing patterns and preferences
• Device information and IP addresses
• Cookies and similar tracking technologies
• Location data when using our mobile services

2. How We Use Your Information

We use your personal information to:

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Process payments and manage your account
• Improve our services and customer experience
• Send promotional materials (with your consent)
• Comply with legal obligations and safety requirements
• Prevent fraud and ensure security

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in hotel operations
• Payment Processors: For secure payment processing
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your explicit consent for special offers

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your consent.

4. Data Security

We implement robust security measures to protect your personal information:

• SSL encryption for all online transactions
• Secure servers and firewalls
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection and privacy

5. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Opt-out of marketing communications
• Request deletion of your personal data (subject to legal requirements)
• Data portability and transfer
• Lodge a complaint with relevant authorities

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences.

7. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

8. International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Guest records are typically retained for 7 years as required by Canadian hospitality regulations.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.